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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Celestino Alva

Celestino Alva

April 9, 2025

5  out of  5
rating by Celestino Alva
"Muy bien en el servio de azeguranza y muy amables. Y me atendió la señorita Liliana recomendado 👍"
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Paola Meza

March 26, 2025

1  out of  5
rating by Paola Meza
"I’m very upset with this company. I’ve been with them for years. I’m not sure if they have new staff or not but the people that keep answering my calls don’t know what they’re doing. I was told A set price. But now it turns out I had a credit Just for that month. So now my bill is higher which was never mentioned to me I called to get an explanation and that’s when they came up with the credit but when I called in January asking what my February price would be. They said it was going to be a set price of $$. I was never told about no credit until today that I called asking why my bill was higher then last time I called. They now wanna mention it was lower last month because I had a credit. I’ve also been trying to get my cards mailed out to me so I can have in my car as Proof of insurance and they yet have failed to mail it out to me. And that’s why you shouldn’t get Statefarm or at least not from this agency. The manager never once apologized for never letting me know about my credit and that my February bill was not the set bill. He was more focused on the fact that I Mistakenly said I had a credit in February when it was Actually in January."
We responded:
"Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you’ve encountered. Your concerns about the billing miscommunication and delays in receiving your proof of insurance cards are valid, and we deeply regret that we did not meet your expectations. We understand how important clear communication and timely service are. Regarding the credit issue, we should have been more transparent about how it impacted your future billing and that it wasn’t going to be part of your future billing . We also sent your ID cards to your old address that was recently updated so we emailed them in order for you to have them right away. If you’re willing, we would love the opportunity to make this right for you. Please contact my office directly at 408-642-1399 or email us at agent@rolandosuarez.com. I want to ensure all your concerns are addressed promptly and that you feel confident in our service moving forward. Thank you for being a loyal customer over the years. We value your feedback and will use it to improve our processes. Your satisfaction is our priority, and we hope to regain your trust."
Profile photo of Kareli Yáñez

Kareli Yáñez

January 10, 2025

5  out of  5
rating by Kareli Yáñez
"Gracias a Liliana Sánchez por el excelente servio 🙏"
We responded:
"Gracias Kareli :)"
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AB

January 5, 2025

1  out of  5
rating by AB
"I have tried to make contact twice through the listed email on the app regarding ongoing issues. I have not received any response back and it’s been over a month."
We responded:
"Hello AB. I don’t seem to find an email from you or your name to see what we can help with. You can give me a call directly to resolve any issues you have. We are here always to help."
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Andres Suarez

October 12, 2024

5  out of  5
rating by Andres Suarez
"Recibí la atencion de una sesora camila, es muy eficiente y brinda la mejor información para el beneficio del cliente"
We responded:
"Thank you Andre’s for your trust in us. "
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Jaime Betancourth

July 31, 2024

5  out of  5
rating by Jaime Betancourth
"Noe is always available to talk, he answers correctly every question that I have. Mi experience with him as my agent is outstanding thanks so much for your excelente service provided for about 2 years. I truly recommend his services, no doubt"
We responded:
"Noe is awesome! Thank you Jaime"
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Chubbs C

July 31, 2024

5  out of  5
rating by Chubbs C
"State Farm is great. Jesus made the insurance process easy and stress-free. They found the best coverage at great rates. Highly recommend them for their professionalism and dedication. Thank you!"
We responded:
"We appreciate you Chubbs"
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Yummy Vargas

July 31, 2024

5  out of  5
rating by Yummy Vargas
"Noe es muy claro al explicarme todo sobre mi póliza, es muy amable y profesional; lo recomiendo 100%"
We responded:
"Gracias Yummy :)"
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Oscar roa

July 30, 2024

5  out of  5
rating by Oscar roa
"Son los mejores, el servicio es muy efectivo, muy claros y concretos,excelentes precios versus cobertura. Ejecutivo Noe Sanchez super recomendado esta siempre atento a sus clientes."
We responded:
"Muchas gracias Oscar!"
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JUAN ANTONIO ROJAS

July 30, 2024

5  out of  5
rating by JUAN ANTONIO ROJAS
"Jeannette Ruiz Rosales was amazing at helping me get insured through StateFarm. I was thinking about getting insured through another insurance, but Jeannette Ruiz Rosales was very helpful, kind, and professional."
We responded:
"We appreciate you Juan."
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Veronica Sepulveda

July 24, 2024

5  out of  5
rating by Veronica Sepulveda
"Excelente servicio y asesoría gracias a mi asesora Janeth Ruiz Rosales ☺️"
We responded:
"Thank you so much Veronica !"
Profile photo of Maria Ruiz

Maria Ruiz

July 24, 2024

5  out of  5
rating by Maria Ruiz
"Noe es excelente en customers services, siempre esta dispuesto a la hora que necesito su ayuda, me ayuda en cualquier preguntar que tenga ,por telefono o email. Siempre tiene una buena actitud."
We responded:
"Gracias María :)"
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Severa Avianeda

July 23, 2024

5  out of  5
rating by Severa Avianeda
"Excelente servicio al cliente . Janet es muy amable, paciente y respondió todas mis dudas. La recomiendo ya que llevo 3 ańos con ella."
We responded:
"Gracias Severa. Agradecemos su lealtad con nosotros :)"
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Diana Alonso

July 22, 2024

5  out of  5
rating by Diana Alonso
"Gracias or su asistencia"
We responded:
"De nada Diana. Aquí estamos para servirle "
Profile photo of Nora Pinzon

Nora Pinzon

July 22, 2024

5  out of  5
rating by Nora Pinzon
"Jeanette es muy amable. Desempeña muy bien su trabajo.Mil Gracias!!!"
We responded:
"Gracias Nora "
Profile photo of Gabriel Diaz

Gabriel Diaz

July 22, 2024

5  out of  5
rating by Gabriel Diaz
"Muy buena atención , Jeannette estuvo ayudándome con mi póliza de auto y resolvió todas las dudas que tenía ."
We responded:
"Gracias Gabriel. Nos avisa si le podemos ayudar con cualquier otra cosa 🙏"
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Karina Vazquez

July 19, 2024

5  out of  5
rating by Karina Vazquez
"Having to switch insurance companies is no fun but finding an agency like Rolando Suarez State Farm has made the process easy and painless. I was assisted by Jesus Lopez, who was kind, professional and helped me find the best deal possible. If you are tired of your insurance company’s terrible service reach out to Jesus, no doubt he will provide excellent service!"
We responded:
"Thank you Karina. We value your loyalty and help in whichever way we can."
Profile photo of Em

Em

July 16, 2024

5  out of  5
rating by Em
"Noe has usually been the one to help me with my policy questions and concerns over the phone, email, and through text which make managing my policy very smoothly. He has always been kind, polite, patient, and understanding. Having him work here definitely makes me feel like my family's policy is in good, caring hands. I continue to look forward to having him be there for any future policy needs Thank you so much!"
We responded:
"Thank you "
Profile photo of Alexandra Varo

Alexandra Varo

July 13, 2024

5  out of  5
rating by Alexandra Varo
"Liliana is a great person who has patience and great customer service"
We responded:
"Liliana is great! Thank you for letting us help you with all your insurance needs."
Profile photo of Adriana Varo

Adriana Varo

July 13, 2024

5  out of  5
rating by Adriana Varo
"Que puedo decir de tantas experiencias con otras aseguradas, en State Farm Liliana me ha atendido con mucho respecto , a contestado todas mis preguntas.Estoy muy Feliz de ser parte de esta bella Familia estoy 100%asegurada,gracias ."
We responded:
"Se lo agradecemos muchísimo Adriana. "
Profile photo of Kaylen Martinez

Kaylen Martinez

July 13, 2024

5  out of  5
rating by Kaylen Martinez
"I’ve been with State Farm insurance for a few years now, I always recommend Liliana as an agent. Liliana always advocates for me and helps me every step of the way! She is really professional, helpful, friendly and eager to respond to any queries I may have."
We responded:
"Thank you "
Profile photo of Margarita Enriquez

Margarita Enriquez

July 13, 2024

5  out of  5
rating by Margarita Enriquez
"I have been a customer with State Farm for the last 5 years. Liliana is my preferred go to agent. She is so helpful, professional, she is very knowledgeable and always willing to answer any questions that I might have. I will continue going to Liliana for all my insurance needs."
We responded:
"Thank you Margarita "
Profile photo of Diana Suarez

Diana Suarez

July 12, 2024

5  out of  5
rating by Diana Suarez
"Excelente trabajo, he estado durante más de un año y han sido muy coherentes, respetuosos y efectivos con todo lo referente a mi póliza. Muchas gracias"
We responded:
"Gracias Diana!"
Profile photo of Natalia Falla

Natalia Falla

July 12, 2024

5  out of  5
rating by Natalia Falla
"Excelentes asesoría y servicio al cliente del equipo de trabajo en especial de la asesora Camila que me ayudó demasiado, recomendado."
We responded:
"Gracias "
Profile photo of Jeferson Cáceres

Jeferson Cáceres

July 12, 2024

5  out of  5
rating by Jeferson Cáceres
"Exelente servicio y atención , recomendado 100%"
We responded:
"Gracias Jeferson!"